Facil HelpDesk

Facil HelpDesk is an customer support management system for PHP, based in tickets, enabling users to track and manage their support requests faster.

Facil HelpDesk was designed for small and medium companies with one or more members of staff or for those who want to organise communications instead of using contact forms, hidding emails, etc

As Facil HelpDesk is a browser based help desk, your staff can also use it while on the move and customers can send requests in using their normal email client or web browser without causing inconvenience to the end-user.
Browser based (PHP/MySql)

Email management with attached files, JPG,PDF, etc.

Web submission form (for registered users) , using the user login area

Access to an article's base (you can publish articles)

Supports multiple staff members and multiple departaments

Assing tickets to individual members of staff with notifications

Basic reporting of tickets, polls of responses, usage etc.

Email validation for new users, email notifications

three levels of users: end user, staff member, administrator

Customizable colors, logo, etc.